Frequently Asked Questions
Find answers to common questions about your tenancy, rights, maintenance, payments, and more.
As a tenant, you have the right to a habitable living environment, privacy, protection against discrimination, and fair eviction practices. For detailed information, refer to our Tenant Rights section.
You can submit a maintenance request through our online portal, by emailing us at [email protected], or by calling our support team at (416) 964-5308. Visit our Maintenance Requests section for more details.
We offer various rent payment methods including online payments through our portal, direct deposit, mail-in checks or money orders, and in-person payments at our office. Learn more in our Rent Payment Options section.
To renew your lease agreement, please contact our office at least 60 days before your current lease expires. We will provide you with the renewal terms and any necessary documentation. Details are available in our Lease Agreements section.
If you have a dispute with your landlord, we encourage you to first try to resolve the issue directly. If that doesn't work, you can contact our tenant advocacy team for assistance. More information can be found in our Tenant Rights section.
Need More Help?
Explore our other resources to better understand your tenancy and how we can support you.
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